FTP Not Working on High-Performance Plans

First, make sure the hostname IP you are using is NOT, as this is the IP address of our proxied CDN, rather than the host server.

To find the IP address to connect via, click on the “FTP Info” section in your panel.

If you’re currently using this IP address, and it’s still not working, your IP address may have been banned for repeated failed login attempts. Please try unbanning your IP.