FTP Not Working on High-Performance Plans

First, make sure the hostname IP you are using is NOT, as this is the IP address of our proxied CDN, rather than the host server.

To find the hostname of the server you want to use, currently, you'll need to contact us to find the exact IP address.

If you're currently using this IP address, and it's still not working, your IP address may have been banned for repeated failed login attempts. Please contact us also so we can get you unbanned.