Contacting Support

Table of Contents

We offer multiple options for contacting our expert support team.

Live Chat #

Live chat is available throughout the day, from 7 AM PST to 11 PM PST. Average wait time is 1-3 minutes. Agents can assist with web development, WordPress, website setup and installation, billing, performance, domains, and any other issues you might face.

Live Chat

Ticket #

Ticket-based support is open 24/7 and we generally respond in under 20 minutes. Tickets are opened from the client area and you will receive updates via email.

Email #

Email support is also available 24/7, offering similar response times to ticket support.

Discord #

We also offer basic support via our discord server. Discord is not an “official” or “secure” channel and should not be used for sensitive communication.

Discord Server