---
title: Contacting Support
description: "We offer multiple options for contacting our expert support team. ## Live Chat Live chat is available throughout the day, from 9 AM PST to 11 PM PST. Average wait time is 1-3 minutes. Agents can assist with web development,…"
url: "https://know.cynderhost.com/docs/contacting-support/"
updated: "2023-08-27"
category: "Client & Billing"
---

# Contacting Support

We offer multiple options for contacting our expert support team.

## Live Chat

Live chat is available throughout the day, from 9 AM PST to 11 PM PST. Average wait time is 1-3 minutes. Agents can assist with web development, WordPress, website setup and installation, billing, performance, domains, and any other issues you might face.

     ![](data:image/svg+xml;utf8;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIGVuYWJsZS1iYWNrZ3JvdW5kPSJuZXcgMCAwIDI0IDI0IiB2aWV3Qm94PSIwIDAgMjQgMjQiPjxwYXRoIGQ9Ik0xMiwyQzYuNSwyLDIsNi41LDIsMTJjMCwyLjMsMC44LDQuNSwyLjMsNi4zbC0yLDJjLTAuNCwwLjQtMC40LDEsMCwxLjRDMi41LDIxLjksMi43LDIyLDMsMjJoOWM1LjUsMCwxMC00LjUsMTAtMTAKCVMxNy41LDIsMTIsMnogTTgsMTNjLTAuNiwwLTEtMC40LTEtMXMwLjQtMSwxLTFzMSwwLjQsMSwxUzguNiwxMyw4LDEzeiBNMTIsMTNjLTAuNiwwLTEtMC40LTEtMXMwLjQtMSwxLTFzMSwwLjQsMSwxUzEyLjYsMTMsMTIsMTMKCXogTTE2LDEzYy0wLjYsMC0xLTAuNC0xLTFzMC40LTEsMS0xczEsMC40LDEsMVMxNi42LDEzLDE2LDEzeiIvPjwvc3ZnPg==)[Live Chat](https://cynderhost.com/)OnlineOffline

## Ticket

Ticket-based support is open 24/7 and we generally respond in under 20 minutes. Tickets are opened from the client area and you will receive updates via email.

 ![](data:image/svg+xml;utf8;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNCIgaGVpZ2h0PSIyNCIgZW5hYmxlLWJhY2tncm91bmQ9Im5ldyAwIDAgMjQgMjQiIHZpZXdCb3g9IjAgMCAyNCAyNCI+PHBhdGggZD0iTTkuNTU2LDI0Yy0wLjI1NiwwLTAuNTEyLTAuMDk4LTAuNzA3LTAuMjkzbC0yLjQ0NC0yLjQ0NGMtMC4zOTEtMC4zOTEtMC4zOTEtMS4wMjMsMC0xLjQxNA0KCQljMC4zMDItMC4zMDIsMC40NjgtMC43MDIsMC40NjgtMS4xMjZjMC0wLjQyNS0wLjE2Ni0wLjgyNS0wLjQ2OC0xLjEyN2MtMC42MDMtMC42MDMtMS42NDgtMC42MDQtMi4yNTMsMA0KCQljLTAuMzkxLDAuMzkxLTEuMDIzLDAuMzkxLTEuNDE0LDBsLTIuNDQ0LTIuNDQ0Yy0wLjM5MS0wLjM5MS0wLjM5MS0xLjAyMywwLTEuNDE0TDEzLjczNywwLjI5M2MwLjM5MS0wLjM5MSwxLjAyMy0wLjM5MSwxLjQxNCwwDQoJCWwyLjQ0NCwyLjQ0NGMwLjM5MSwwLjM5MSwwLjM5MSwxLjAyMywwLDEuNDE0Yy0wLjMwMiwwLjMwMi0wLjQ2OCwwLjcwMi0wLjQ2OCwxLjEyNmMwLDAuNDI1LDAuMTY2LDAuODI1LDAuNDY4LDEuMTI3DQoJCWMwLjYwMywwLjYwMywxLjY0OSwwLjYwNCwyLjI1MywwYzAuMzkxLTAuMzkxLDEuMDIzLTAuMzkxLDEuNDE0LDBsMi40NDQsMi40NDRjMC4zOTEsMC4zOTEsMC4zOTEsMS4wMjMsMCwxLjQxNEwxMC4yNjMsMjMuNzA3DQoJCUMxMC4wNjcsMjMuOTAyLDkuODEyLDI0LDkuNTU2LDI0eiBNOC40MjcsMjAuNDU3bDEuMTI5LDEuMTI5bDEyLjAzLTEyLjAzbC0xLjEyOS0xLjEyOWMtMS4zNDIsMC43NDQtMy4xNTgsMC41MDktNC4yNzUtMC42MDgNCgkJYy0wLjY4LTAuNjgtMS4wNTQtMS41ODItMS4wNTQtMi41NDFjMC0wLjYxNiwwLjE1NC0xLjIwOSwwLjQ0NS0xLjczNGwtMS4xMjktMS4xMjlsLTEyLjAzLDEyLjAzbDEuMTI5LDEuMTI5DQoJCWMxLjM0NC0wLjc0MywzLjE1OS0wLjUwOCw0LjI3NSwwLjYwOGMwLjY4LDAuNjgsMS4wNTQsMS41ODIsMS4wNTQsMi41NDFDOC44NzIsMTkuMzM5LDguNzE4LDE5LjkzMiw4LjQyNywyMC40NTd6Ii8+PC9zdmc+)[Open a Ticket](https://cynderhost.com/contact-us)Online

## Email

Email support is also available 24/7, offering similar response times to ticket support.

 ![](data:image/svg+xml;utf8;base64,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)[Email Us](mailto:support@cynderhost.com)Online

## Discord

We also offer basic support via our discord server. Discord is not an "official" or "secure" channel and should not be used for sensitive communication.

 ![](data:image/svg+xml;utf8;base64,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)[Discord Server](https://discord.gg/ZSs9Tj5A)OnlineOffline