---
title: Invoice Payment Isn’t Showing Up
description: "If you've paid your invoice, but it does not show up as paid on your client area, please contact us with the following information: Payment Method and Receipt (Paypal receipt, BTC transaction ID, etc) Invoice ID or Subscription We'll get…"
url: "https://know.cynderhost.com/docs/invoice-payment-isnt-showing-up/"
updated: "2020-08-30"
category: "Client & Billing"
---

# Invoice Payment Isn’t Showing Up

If you've paid your invoice, but it does not show up as paid on your client area, please contact us with the following information:

Payment Method and Receipt (Paypal receipt, BTC transaction ID, etc)

Invoice ID or Subscription

We'll get back to your very quickly with a response and manually activate your subscription if we find that you've paid.

BTC payments may take a few hours to be seen as paid, due to the confirmation time.